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  1. Melissa Sienicki May 30, 2013 -

    A wonderful read! It really is all about focusing on creating a relationship – showing clients that you know and understand their problems, that you care about them and their company. And, when mistakes are made, taking the time to learn how to prevent them in the future.

  2. Dharminder Biharie May 31, 2013 -

    Hello Melissa, Thanks for the feedback. I think when Print Providers are acting in SMB or corporate enviroment, this should be an almost default process of understanding the customer.
    And since we hare human: forgetting and changing current (business) habits is more difficult than learning new ones 🙂

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