Business Operations, Industry Trends
Many in-plants and commercial printers face a vicious cycle: If annual financial targets aren’t met, then…
October 17, 2016 | 0 comments
Sales
80% of companies think they give above average customer service, yet only 8% of customers feel…
January 11, 2016 | 2 comments
Case Studies, Delight Your Customers
Everyone puts “outstanding customer service” on their websites, but these companies really live it out.
June 18, 2015 | 0 comments
Have you ever had a customer you regret becoming involved with? Problematic customers eat away at…
May 5, 2015 | 0 comments
Business Objectives, Delight Your Customers, Sales, Thought Leadership
Maintaining customers loyalty is necessary when trying to grow a business. So how do you handle…
August 25, 2014 | 0 comments
Industry Trends, Thought Leadership
What is the cost of bad customer service? How much more does it cost to attract…
March 11, 2014 | 5 comments
Industry Trends, Social Media
People question the effectiveness of social media tools to enhance marketing and sales efforts. Twitter can…
March 26, 2013 | 0 comments
Delight Your Customers, Industry Trends
Written by Howard Fenton, Senior Technology Consultant at NAPL Have you heard the popular customer service…
June 30, 2011 | 4 comments
Miscellaneous
I have heard a lot of interesting comments (and read) about loyalty and brands… What does…
February 10, 2010 | 1 comment